Strength and Security

Regulation

TeraFX (UK) is a trading name of Tera Europe Limited, and is authorised and regulated by the Financial Conduct Authority (FCA) in the UK (registration number 564741). Under FCA rules, all of our private clients are classified as Retail clients, affording them the maximum level of regulatory protection. See our Terms & Conditions for more information.

Segregation of client money

In accordance with the FCA client money rules, as set out in the Clients Asset Sourcebook (CASS), all client money is held in fully segregated accounts with Tier 1 banks, and held separately from Tera’s own funds. This ‘ring fenced- protection means that Tera cannot use these funds for any operational purpose.

The Financial Services Compensation Scheme

As a UK based, FCA authorised financial services firm, our clients are afforded the protection of the Financial Services Compensation Scheme (FSCS). This means that in the unlikely event of Tera ceasing to operate or becoming insolvent, the FSCS protects up to £50,000 of deposit per person per firm. Furthermore, if a bank holding client money were to go into liquidation, client deposits of up to £75,000 would be covered.

Complaints Policy

We pride ourselves on our levels of customer care and aim to provide the best possible service to all of our clients. We hope that if an issue were to arise we would be able to promptly put things right, however if you felt that our Customer Support team hadn’t resolved the issue satisfactorily you are able to refer your complaint to our Compliance Department. Please see our Complaints Policy for more information.

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